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Workplace disputes and conflicts are an inevitable fact of life for most managers. When not managed well, disputes can quickly sap morale, impact productivity and even lead to bigger conflicts. Yet many business leaders think they are expert negotiators because they have had a lot of practice at it. But negotiating a lot is not…

by Sarah Abbott, Robin Abrahams, and Boris Groysberg- Harvard Business Review December 8, 2023 In 2018, 31 companies listed on the S&P 1500 were led by former GE employees. GE is what was known as an “academy company”— an elite company that produces more talent than it holds on to, exporting effective leaders to other organizations and…

Never underestimate the importance of delegating effectively. How well you delegate is directly reflected in how empowered your employees feel, which strengthens their skills, their decision-making abilities and, ultimately, their productivity. Coordination, communication and plentiful trust are the keys to effective delegation. The result is a win for the employee and for your business. Find the…

For decades, much of management theory has started by modeling the relationship between a principal and an agent. The principal wants their agent(s) to perform a task or function but can’t always monitor or evaluate their efforts — which means the agent can decide whether to fulfill their assigned tasks or shirk. In order to…

Disruption used to be an exceptional event that hit an unlucky few companies — think of the likes of Kodak, Polaroid, and Blackberry. But in today’s complex and uncertain world, as we face challenges ranging from climate change to digitization, geopolitics to DEI, organizations must treat transformation as a core capability to master, as opposed…