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Traditionally, good corporate risk management has meant lots of study, careful analysis, and the flawless execution of well-honed implementation plans. A heavy focus on business optimization and continuous improvement was eminently sensible. Until it wasn’t. In the current era of constant, seemingly unrelenting digital disruption, the pace of change has dramatically accelerated, often becoming far more…

SmileDirectClub (SDC), an American teledentistry company once valued at nearly $9 billion and poised to disrupt the traditional braces industry, went bankrupt in December 2023. SDC offered a breakthrough solution for teeth straightening. With the price (originally some $1,800 vs. the standard $3,000-$6,000), the time of treatment (6 months vs. around 2 years), no required…

As important as it is to make great change decisions, equally important is to consider what happens after the decision to act is made. It is well documented that on average just 60% of planned value is realized. To what can be attributed the “lost” 40%? Analyzing project teams tasked with change initiatives in 257 firms…

A sudden change in leadership, a corporate restructuring, a rough-and-tumble economy — things can sometimes get chaotic at work. When they do, maintaining your balance becomes a challenge. So, how can you find your footing? Where should you turn for support? And what’s the best way to stay focused on your goals and priorities, both…

If you’re like most seasoned leaders, you’ve heard a lot in recent years about the value of trust. Employees who trust their organizations show higher engagement, creativity, and productivity. Those who don’t experience more stress, increased burnout, and are more likely to quit. Fostering trust, therefore, represents a crucial imperative for any leader looking to create…

Large language models (LLMs) have been heralded as a boon to collective productivity. McKinsey boldly proclaimed that LLMs and other forms of generative AI could grow corporate profits globally by $4.4 trillion annually, and Nielsen trumpeted a 66% increase in employee productivity through the use of these same tools. Projections like these have made finding…

The notion of psychological safety is an idea first developed in the 1950s that has been extended in important and careful ways in recent years, especially by Amy Edmondson of Harvard Business School. The core of the idea is that a context that is psychologically safe is one where people feel they won’t experience interpersonal…

Workplace disputes and conflicts are an inevitable fact of life for most managers. When not managed well, disputes can quickly sap morale, impact productivity and even lead to bigger conflicts. Yet many business leaders think they are expert negotiators because they have had a lot of practice at it. But negotiating a lot is not…

by Sarah Abbott, Robin Abrahams, and Boris Groysberg- Harvard Business Review December 8, 2023 In 2018, 31 companies listed on the S&P 1500 were led by former GE employees. GE is what was known as an “academy company”— an elite company that produces more talent than it holds on to, exporting effective leaders to other organizations and…

Never underestimate the importance of delegating effectively. How well you delegate is directly reflected in how empowered your employees feel, which strengthens their skills, their decision-making abilities and, ultimately, their productivity. Coordination, communication and plentiful trust are the keys to effective delegation. The result is a win for the employee and for your business. Find the…

For decades, much of management theory has started by modeling the relationship between a principal and an agent. The principal wants their agent(s) to perform a task or function but can’t always monitor or evaluate their efforts — which means the agent can decide whether to fulfill their assigned tasks or shirk. In order to…